Disclosure Statement
Easy Financial Services Limited
Disclosure Statement
(These are publicly available information)
LICENSING INFORMATION
Easy Financial Services Limited (FSP731031) holds a licence issued by the Financial Markets Authority to provide financial advice.
NATURE AND SCOPE OF THE ADVICE
Easy Financial Services Limited (EFSL) provides advice to its clients about their mortgages, life and health insurance, fire and general insurance, and KiwiSaver investment.
Its financial adviser/s provide financial advice in relation to mortgages, life and health insurance, fire and general insurance, and KiwiSaver investment.
We only provide financial advice about products from certain providers:
• For mortgages, we work with the following lenders: ANZ, BNZ, Westpac, Cooperative Bank, BOC (Bank of China NZ), CCB (China Construction Bank NZ), and other lenders.
• For life and living insurance, we work with Partnerslife, AIA, Nib.
• For health insurance, we work with Partnerslife, AIA, nib health, and UniMed.
• For KiwiSaver, we provide advice on Generate KiwiSaver.
• For fire and general insurance, we work with AON and Tower Insurance.
In providing you with financial advice, we EFSL advisers will mainly consider existing term life, trauma, income protection and health insurance policies (if any). We will also provide advice on existing whole of life or endowment products, and other investment products, so please let us know if you would like advice on those products.
FEES OR EXPENSES
There may have a fee for the financial advice provided to a client where (1) a client repays full loan amount or by a refinance to a new lender within 27 months from loan drawdown date; (2) a client cancels a life or health insurance policy within 24 months of inception. Whether a fee will
be charged and the manner in which it will be charged will be advised when the advice is provided to the client. If there is a fee to be charged, this fee will be payable by the client by the 20th of the month.
CONFLICTS OF INTEREST AND INCENTIVES
Easy Financial Services Limited and our advisers will receive commissions from the providers on whose products we give financial advice (lenders, insurers, and KiwiSaver providers). If you decide to take out a mortgage, insurance, or to take our KiwiSaver advice, the provider will pay
a commission to your adviser. The amount of commission is based on the amount of a mortgage, or the premium, or the KiwiSaver balance.
To ensure that our financial advisers prioritise our clients’ interests above their own, we follow an advice process that ensures our recommendations are made on the basis of each client’s goals and circumstances. All our financial advisers undergo annual training about how to manage conflicts of interest. We undertake a compliance audit, and a review of our compliance programme is undertaken annually by a reputable compliance adviser.
COMPLAINTS HANDLING AND DISPUTE RESOLUTION
If you are not satisfied with our finance advice service, you can make a complaint by emailing to info@ezymortgages.co.nz, or by calling 027 263 7878. You can also write to us at 20A Nicholas Gibbons Drive, Clendon Park, Auckland 2103.
When we receive a complaint, we will consider it following our internal complaints process:
• We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
• We aim to resolve complaints within 10 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.
• We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.
If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact Financial Services Complaints Ltd for a free, independent dispute resolution service that may help investigate or resolve your complaint.
You can contact Financial Services Complaints Limited, via email: info@fscl.org.nz, fax:(04)472 3725 or mail at PO Box 5967, Lambton Quay, Wellington 6145, or calling on 0800 347 257
DUTIES INFORMATION
Easy Financial Services Limited and our advisers have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice. We are required to:
• give priority to your interests by taking all reasonable steps to make sure our advice isn’t
materially influenced by our own interests
• exercise care, diligence, and skill in providing you with advice
• meet standards of competence, knowledge and skill set by the Code of Professional
Conduct for Financial Advice Services (these are designed to make sure that we have the
expertise needed to provide you with advice)
• meet standards of ethical behaviour, conduct and client care set by the Code of
Professional Conduct for Financial Advice Services (these are designed to make sure we
treat you as we should, and give you suitable advice).
This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.
CONTACT DETAILS
Easy Financial Services Limited (FSP731031) is the Financial Advice Provider.
Phone: 027 263 7878
Email: info@ezymortgages.co.nz
Address: 20A Nicholas Gibbons Drive, Clendon Park, Auckland 2103